@misc{13846,
  keywords = {Internet, Delay, networks, Data Communication, QoS, Performance, Algorithms, overhead, congestion, characterisation, metrics, co-ordination, standardisation},
  author = {Bob Briscoe},
  title = {Cutting Delay: System-Wide Innovation},
  year = {2012},
  month = {04/2012},
  publisher = {BT Research \& Technology},
  url = {http://www.globalservices.bt.com/static/assets/pdf/financial_markets/CuttingDelayWP-final.pdf},
}