@article{14091,
  author = {Jo Hannay and Hans Benestad and Kjetil Strand},
  title = {Benefit Points {\textendash} The Best Part of the Story},
  abstract = {\"Value for customer\" is the mantra in agile management and development. The product owner is involved along the way, and backlogs are prioritized, with the best of intents to maximize business value early and to eliminate waste. Yet, in many IT development projects bewilderment remains as to how exactly value for customer should be expressed in process decisions and in the delivered system. And projects continue to implement functionality which turns out to be off the mark or is never used. The reason, we say, is that there isn\’t sufficient methodological support to determine and to monitor value for customer. Nor is there sufficient methodological support to link business value decisions to the mechanics of the development project.},
  year = {2017},
  journal = {IEEE Software},
  volume = {34},
  pages = {73 - 85},
  publisher = {IEEE Computer Society},
}