@inbook{16592,
  author = {Jo Hannay and Bjarte {\O}stvold and Kristin Fuglerud},
  editor = {Vincent Duffy and Qin Gao and Jia Zhou and Margherita Antona and Constantine Stephanidis},
  title = {Eliciting and Prioritizing Services for Accessible Information - for  Residential Real Estate Transactions},
  abstract = {A number of initiatives are underway for digitalizing real estate transaction processes. Public and private sector bodies are working to automate information retrieval and processing of the financial, ordinance  and  fiscal aspects of such transactions. Other initiatives, such as ours,  are targeted toward helping  stakeholders directly involved in selling and buying  real estate. We present the results from a set of  group sessions, where the focus was on improving the presentation of salient information to sellers and buyers of property. Based on an earlier conceptualization of perceived  information difficulties, we   elicited user stories  for facilitating a better generation, provision and consumption of relevant information for the  residential real estate transaction process. A total of ten services were aggregated from the user stories. We then asked a set of stakeholders to rate the effect of the services on functional objectives; i.e., on how they will affect the transaction process.  We asked stakeholders at the managerial level to rate the functional objectives on strategic objectives. Combining the two sets of ratings, one obtains a rating of perceived benefit for the services, which can help in prioritzing which services to start developing first. In the outset, real estate transactions involve stakeholders with opposing interests. We conclude that multi-stakeholder group sessions can help generate services that serve these conflicting interests on a common ground.},
  year = {2022},
  journal = {HCI for Health, Well-being, Universal Access and Healthy Aging},
  number = {LNCS 13521},
  pages = {378-395},
  publisher = {Springer International Publishing},
  address = {Cham},
  url = {https://link.springer.com/chapter/10.1007/978-3-031-17902-0_27},
  doi = {10.1007/978-3-031-17902-0_27},
}