@misc{9266,
  author = {Jose de la Vara and Luis Hoyos and Enrique Collado and Mehrdad Sabetzadeh},
  title = {Towards Customer-Based Requirements Engineering Practices},
  abstract = {Factors related to the requirements engineering process and customers have been repeatedly reported among those that most strongly influence the success of a software project. However, requirements engineering research has so far barely studied practice from a customer-based perspective. Furthermore, rigorous evidence about customers\&$\#$39; perspectives regarding requirements engineering approaches is scarce, and links between customer-based requirements engineering research and the industrial practices are necessary. This paper argues that new research is necessary to tackle the above weaknesses. Our position is that: requirements specification approaches must be validated from a customer-based perspective; the influence of customers\&$\#$39; characteristics on the requirements engineering process must be studied in more depth; and potential customer-based improvements in practice must be assessed. We also present situations in which the results from these activities would help practitioners, propose a research agenda to execute these activities, and discuss challenges that might hinder their execution.},
  year = {2012},
  journal = {2012 IEEE Second International Workshop on Empirical Requirements Engineering (EmpiRE)},
  publisher = {IEEE},
  editor = {M. Daneva and D. Damian and O. Dieste and A. Marchetto and O. Pastor},
}