@misc{9386,
  author = {E. Koren and S. Hove},
  title = {Using a Knowledge Survey to Plan Software Process Improvement Activities - a Case Study},
  abstract = {An important success factor for software process improvement is to identify the areas of the software process with the largest improvement potentials, and focus the improvement work on these areas. It is important to involve the employees in the improvement activities. Furthermore, recent research suggests that the exploitation of existing knowledge in an organisation is another important success factor for software process improvement. Consequently, it might be effective to focus improvement efforts on areas that exploit existing knowledge. This paper reports from a case study where we conducted a knowledge survey to identify the process improvement areas with high improvement potentials. A questionnaire was distributed to the developers of the organisation. The developers described their level of knowledge on general software engineering areas such as methods and programming languages. They also described how important they felt those areas would be in the future. Then, the resulting data were analyzed using simple statistical techniques. The results of the case study suggest that, when combined with other qualitative information, the knowledge survey was useful for identifying improvement areas that exploit existing knowledge. Furthermore, conducting a knowledge survey may have a positive impact on the improvement effort since the survey involved the employees.},
  year = {2002},
  journal = {EuroSPI 2002},
  pages = {213-224},
  month = {September 18-20},
  publisher = {-},
  address = {N{\"u}rnberg, Germany},
}