@misc{9554,
  author = {Lionel Briand and El Emam and W. Melo},
  title = {ANSI: an Inductive Method for Process Improvement: Concrete Steps and Guidelines},
  year = {1995},
  journal = {ESI-ISCN{\textquoteright}95},
  publisher = {Publisher},
  isbn = {0000000000},
}